The kind of day I'm having.

[spookyevilone]

I swear to gods I just lived through a Dilbert cartoon. Call to Service Desk (SD) to get a password reset on a new employee's telephone:

SD: "You have to dial the phone number, then enter the extension.."
Me: "I'm sitting at the extension. I should push messages, enter a password, hit the pound sign, and get in. It's telling me 'invalid password'."
SD: "Well, first you have to enter the extension when it prompts you to do so.."
Me: "I'm at the phone. I don't have to enter an extension - I'm AT the extension."
SD: "Ok, when you enter the password, what error message are you getting?"
Me: "Invalid password."
SD: "Are you sure your number lock key isn't on?"
Me: "... I'm at. a. telephone. There is no number lock key!"
SD: "..Oh. Let me review the documentation. [hold while the SD person does that; they come back] Ok, it says here that when you're logging in from an outside line.."
Me: "I'm not. I'm at the phone. Physically, sitting at the telephone."
SD: "Oh. I'm going to transfer this to the teleteam."
Me: "Please do that."

Head ===>DESK