spookyevilone (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
spookyevilone) wrote2009-05-18 01:14 pm
spookyevilone) wrote2009-05-18 01:14 pm
Entry tags:
Aww, Ashley doesn't love me anymore!
Cancellation Confirmation
Borders Rewards Card Number: XXXXXXXXXXXXXX
Thank you for being a Borders Rewards member. At your request, we have cancelled your Borders Rewards card.
Your account and unused rewards will be cancelled. You will also be unsubscribed from all emails you currently receive from Borders and/or Waldenbooks.
If this is a mistake, please contact Borders Rewards Customer Care at 800.443.7359.
At least they acceded to my request promptly, gotta give 'em that. Borders would apparently rather lose customers than answer their emails. Good to know.
[edit] OH HAY - someone not Ashley.
"Dear [Peregrine],
Thank you for contacting us about Borders Rewards.
I am sorry to hear that you feel we did not properly address your feedback. I assure you, that we do read all e-mails from our customers. We certainly hope you will change your mind and continue to shop at our stores. We appreciate each and every customer we have and would never want you to feel like we dismiss or disregard your feedback. At your request, we have canceled your Borders Rewards card. Your card and unused rewards will be canceled, and you will also be un-subscribed from all e-mails you currently receive from Borders and/or Waldenbooks.
If this cancellation was made in error, please do not hesitate to contact us for further assistance.
Sincerely,
Makayla
Borders Rewards Customer Care
www.bordersrewards.com"
My reply:
"Dear Makalya,
Might I suggest that, if Borders indeed does not want customers to feel as though their feedback is disregarded, perhaps sending out real replies instead of form letters to complaints would be in order?
The Rewards cancellation is not a mistake, it was at my request. I am so upset by the new policies in place and the canned responses to my emails about same that I have decided to take my business elsewhere.
Thank you for your time and your response.
-[Peregrine]"
And the final reply, which I am not going to respond to:
"Dear [Peregrine],
Thank you for contacting Borders.
I completely understand your frustration. All the feedback you have provided has been forwarded. We like to review feedback from our customers. It helps us provide better service. If you ever decide to shop with us again, we would be very thankful.
If there is anything else I can do for you, please don't hesitate to contact us.
Sincerely,
Makayla
Borders Customer Care
www.Borders.com"
Clearly, they cannot get past the form letters. No, I won't be shopping with them again.
Borders Rewards Card Number: XXXXXXXXXXXXXX
Thank you for being a Borders Rewards member. At your request, we have cancelled your Borders Rewards card.
Your account and unused rewards will be cancelled. You will also be unsubscribed from all emails you currently receive from Borders and/or Waldenbooks.
If this is a mistake, please contact Borders Rewards Customer Care at 800.443.7359.
At least they acceded to my request promptly, gotta give 'em that. Borders would apparently rather lose customers than answer their emails. Good to know.
[edit] OH HAY - someone not Ashley.
"Dear [Peregrine],
Thank you for contacting us about Borders Rewards.
I am sorry to hear that you feel we did not properly address your feedback. I assure you, that we do read all e-mails from our customers. We certainly hope you will change your mind and continue to shop at our stores. We appreciate each and every customer we have and would never want you to feel like we dismiss or disregard your feedback. At your request, we have canceled your Borders Rewards card. Your card and unused rewards will be canceled, and you will also be un-subscribed from all e-mails you currently receive from Borders and/or Waldenbooks.
If this cancellation was made in error, please do not hesitate to contact us for further assistance.
Sincerely,
Makayla
Borders Rewards Customer Care
www.bordersrewards.com"
My reply:
"Dear Makalya,
Might I suggest that, if Borders indeed does not want customers to feel as though their feedback is disregarded, perhaps sending out real replies instead of form letters to complaints would be in order?
The Rewards cancellation is not a mistake, it was at my request. I am so upset by the new policies in place and the canned responses to my emails about same that I have decided to take my business elsewhere.
Thank you for your time and your response.
-[Peregrine]"
And the final reply, which I am not going to respond to:
"Dear [Peregrine],
Thank you for contacting Borders.
I completely understand your frustration. All the feedback you have provided has been forwarded. We like to review feedback from our customers. It helps us provide better service. If you ever decide to shop with us again, we would be very thankful.
If there is anything else I can do for you, please don't hesitate to contact us.
Sincerely,
Makayla
Borders Customer Care
www.Borders.com"
Clearly, they cannot get past the form letters. No, I won't be shopping with them again.