spookyevilone (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
spookyevilone) wrote2009-05-18 11:54 am
spookyevilone) wrote2009-05-18 11:54 am
Entry tags:
And it continues.
"Dear [Peregrine],
Thank you for contacting Borders Customer Care with your comments.
Initially, I would like to apologize for any frustration you have experienced. We do, however appreciate the time you have taken to bring your comments to our attention. Feedback from valued customers like you is essential to us as it allows us to keep in touch with areas where we can improve our services. Your suggestion will be included in our regular reporting to our various departments and in information presented to the executives at Borders. While I cannot guarantee that a change will be made, we appreciate your sending us your ideas.
Thanks again for taking the time to write to us. If you should have any other thoughts on how we can improve the shopping experience at Borders stores, please do not hesitate to share these with us.
Sincerely,
Ashley
Borders Customer Care
http://www.borders.com"
And the response:
"Dear Ashley,
The canned responses I have received in response to my emails has further alienated me as a customer. They neither acknowledge nor validate the issues brought up in either of my two emails to Customer Care, and the fact that other customers are receiving - word for word - these exact same canned responses has cemented my opinion that Borders Corporate Office no longer cares about their customers. It does nothing to reassure me that a real, live human being has so much as seen my emails and I have no faith that my opinion of this alienating and disturbing new policy will be taken into consideration at all.
Please remove this email address from any mailing lists Borders or any company affiliated with Borders maintains, and please cancel my Borders Rewards membership. I would like to receive confirmation within 24 hours that this account has been removed and the Rewards membership canceled.
Thank you.
-[Peregrine]"
And yes, I fully intend to respond to each and every email from "Ashley". Either they'll: a) put a human being on the line, or b) run out of canned responses.
Thank you for contacting Borders Customer Care with your comments.
Initially, I would like to apologize for any frustration you have experienced. We do, however appreciate the time you have taken to bring your comments to our attention. Feedback from valued customers like you is essential to us as it allows us to keep in touch with areas where we can improve our services. Your suggestion will be included in our regular reporting to our various departments and in information presented to the executives at Borders. While I cannot guarantee that a change will be made, we appreciate your sending us your ideas.
Thanks again for taking the time to write to us. If you should have any other thoughts on how we can improve the shopping experience at Borders stores, please do not hesitate to share these with us.
Sincerely,
Ashley
Borders Customer Care
http://www.borders.com"
And the response:
"Dear Ashley,
The canned responses I have received in response to my emails has further alienated me as a customer. They neither acknowledge nor validate the issues brought up in either of my two emails to Customer Care, and the fact that other customers are receiving - word for word - these exact same canned responses has cemented my opinion that Borders Corporate Office no longer cares about their customers. It does nothing to reassure me that a real, live human being has so much as seen my emails and I have no faith that my opinion of this alienating and disturbing new policy will be taken into consideration at all.
Please remove this email address from any mailing lists Borders or any company affiliated with Borders maintains, and please cancel my Borders Rewards membership. I would like to receive confirmation within 24 hours that this account has been removed and the Rewards membership canceled.
Thank you.
-[Peregrine]"
And yes, I fully intend to respond to each and every email from "Ashley". Either they'll: a) put a human being on the line, or b) run out of canned responses.