Um, I do. That's why I'm being so harsh on them. I know what MY company would do if a "glitch" like this happened. We have two entire departments set up - one of which monitors internet news - not news service news, word of mouth news - and if anything negative hits the waves, there's an immediate and public response.

When our customers write in, en masse, upset about something, the CEO gets online and answers.

Amazon did not. Their web presence is a billion times what ours is. There's really no excuse for how they handled - and continue to handle - this situation.